Don’t panic! This happens a lot, they have a pesky habit of hiding in junk folders.

You just need to get in touch with your ticket provider (if you bought tickets through our website, your ticket provider will be Ticketmaster).

Ticketmaster and Gigantic are our only official ticket sellers for all online ticket sales.

If you can’t make an event and wish to resell your tickets, you can do so through your Ticketmaster account.

DO NOT buy tickets from secondary ticketing sites not listed here.

Everyone attending an event at The Wyldes will need an entry ticket. Entry tickets are sold as day-only tickets or as camping tickets in one of our camping areas.

If you are staying in Live-in vehicle camping, Premium camping or Glamping, then you will also need to make sure that your group has a pitch booked in that area. Our ticket page will take you clearly through this step after you select your entry tickets.

You can also book extras, including parking and backstage bar access when you buy your tickets.

We do not have weekend or multi-event tickets for our Live in The Wyldes shows, these are billed as separate events.

You will need to book your tickets for each event separately.

If you have tickets for events on consecutive days then you won't have to leave your spot in the campsite if you’ve booked the same pitch for both events. The campsite officially shuts at 10am and re-opens at 2.30pm for the next event, but those staying can come and go all day as they please, and our food and trader area will be open all day if you prefer to stay on-site.

If you are staying in Premium camping or Glamping please get in touch so we can ensure that you’ll be in the same pitch for multiple events.

Timings vary and are subject to change. Please check back closer to the time for event specific timings.

Generally, our Live in The Wyldes events follow this format:

Campsites and car parks open: 14.30

Box Office and wristband exchange open: 14.30-21.00

Trading area opens: 14.30-01.00

Arena opens: 16.00-01.00

Headliner starts: around 21.30*

Campsite closes/Checkout time: 10.00 the morning after an event

*Headliner start time subject to change.

Our address is: The Wyldes / Lower Exe Farm / Week St Mary / Cornwall / EX22 6UX

North Cornwall isn’t exactly famed for its transport links, but fear not! We have plenty of options to ensure you can get to and from The Wyldes with ease, so all you have to worry about is who’s packing the tent pegs.

Driving
If you plan on driving to The Wyldes for any of our events we strongly encourage car sharing, this helps us reduce our festival footprint, keeps the roads clear, and gives you a full backing band for car-eoke. We will only charge parking for those with three or fewer people in the car too, so there’s some more motivation for you.

We recommend driving via the A39, turning off at Wainhouse Corner.

Shuttle Bus
We’ve teamed up with our friends at Rob’s Travel, who will be providing shuttle buses to and from all of our events. These will be running from the Strand Bus Shelter in Bude (opposite the Globe Hotel) to the shuttle stop at The Wyldes (and vice versa).

More information on times and prices will be released nearer to the event date, so keep an eye out on our social media channels, or subscribe to our newsletter for updates.

Taxi
Below are a few taxi numbers. Do remember, allow enough time for your trip if it’s time essential, it’s always best to book in advance and try to travel with friends where possible:

Trev’s Taxis: 07799 663217

Rob’s Travel: 07771 824141

Parkers (Holsworthy): 07794 637143 (6 seater available)

Launceston Taxis: 01566 785364

AB Taxis (Launceston): 01566 776877

Jai's Private Hire (Tintagel): 07446206280

For further information on trains & buses, use www.traveline.info

Public Transport
While public transport isn’t perfect in our neck of the woods, it is possible to get pretty close. The nearest train lines are Okehampton and Bodmin Parkway, both of which offer bus links to Bude.

Coach

If there is enough demand we will offer a coach providing transport to The Wyldes. If this is something that would be useful for you, please register your interest here.

Parking in our car parks is £5 per 24hrs, or free if you have a full car (generally that means four or more people in your vehicle). Parking is free for blue badge holders in our reserved parking area.

If you are camping in Tent camping, you will need to pay to park in our car parks before entering the campsite. Vehicles are not permitted in this area at any time.

If you are camping in Live-in vehicle camping or Premium camping areas, you can choose to use some of your pitch space for parking a car, or you can pay to park in our car parks.

If you are staying in our Glamping area, you will have one allocated parking space, close to your tent, included in your booking.

We are constantly striving to improve our disability access as we believe that everybody should be able to experience the live music they love. While this means we are trying to ensure everywhere is easily accessible, it isn’t perfect just yet.

More information on site accessibility can be found on our Accessibility page.

If you want to speak to us further about current accessibility or recommend ways we could improve please do drop us an email at office@thewyldesgroup.com.

Free PA/Carer Tickets

A Personal Assistant/Carer wristband is available free of charge for any disabled person (aged 6+) who requires assistance to access an event at The Wyldes. You will need to buy your ticket as normal and complete the Access Form on our Accessibility page to apply.

The allocation for Personal Assistance tickets are limited to one per person. PA wristbands will be issued on arrival at the festival from our Box Office.

Blue Badge Parking
There is accessible parking closer to the entrance of the field, free for blue badge holders. Just ask our friendly stewards when you arrive and they will be able to direct you.

Getting around site
The entire site is on grass fields, depending on weather conditions this can get muddy.

There is a hill down from the car parks to the main arena, and the general tent campsites are also located on this hill. The Live-in vehicle camping, Premium camping and Glamping areas are further away in the next field over from the car park - there are stone tracks connecting these camping areas to the arena/Tent camping area. For more information and maps, please download the info pack on our Accessibility page.

Nothing is more than a few minutes away, the site is jam-packed with things to see and do, but it’s not too big.

Wheelchair accessible viewing platform
Our viewing platform has limited space so please apply for a spot by filling out our Access form, or send us an email to office@thewyldesgroup.com with proof of ticket purchase and eligibility to reserve your space.

Additional Facilities
All our events have wheelchair-accessible toilets across the site, both in the main arena and within the camping fields. We also have medication refrigeration available and charging facilities for scooters/wheelchairs on request. If there is anything specific we can do to make your visit to The Wyldes more comfortable, please just drop us an email and we will do our best to accommodate your requests.

We have several camping options on site to choose from - whether you want simple tent camping, a spacious pitch for your campervan or boutique glamping with all the bells and whistles, there’s something for every camper on site. No fighting over who’s designated driver, no taxi time limits, no need to cut the party short.

You can find out about all of our camping and accommodation options here.

If none of those take your fancy, or you’d like to make a week of it, then there are also plenty of hotels, campsites and B&B accommodation nearby.

No. For legal reasons it is not permitted to sleep in a car or van without a fixed bed. If you have a caravan or trailer tent, you may park your car next to it within your pitch in Live-in vehicle camping or Premium camping, as long as no one in your group sleeps in the car.

It is NOT permitted to sleep in any vehicle in the car park field.

Yes! For all of our events, you will need to purchase the correct event tickets and pitch for the size of your set up. Be warned, these pitches tend to be our speedy sellers and always fly out of the door, so get in there quickly if you want one.

We have a range of pitch options for live-in vehicles in our Live-in vehicle camping and Premium camping areas. For more information, check out our Camping & Accommodation page.

Please note that all live-in vehicles must have a fixed bed. Vehicles are not permitted in the Tent camping area.

Electric camping pitch options are available in our Premium camping area. This area is suitable for live-in vehicle and tent camping.

All bell tents in our Glamping area also have electricity, and each is fitted with a 4 socket extension lead.

We do not offer electric pitches in Tent camping or Live-in vehicle camping areas.

Yes! Our Glamping area offers bell tent glamping with a choice of room sizes, your very own deck, and all the comforts of a boutique hotel - comfy beds, mirrors, lighting, electricity, crisp clean bedding, and even a spa-style shower and flushing toilets. All the fun of a festival, all the glamour of a hotel!

Each bell tent comes on its own deck, fully appointed with:

• bespoke furniture

• solar lighting

• power points

• memory foam mattresses

• high quality bedding

• cosy soft furnishings

Glampers also have access to premium toilet and shower facilities. For more information, check out our Camping & Accommodation page.

We operate a Look 25 policy across the site at all of our events, so if you’re one of the baby-faced amongst us bring a valid photo ID (passport, driving license, or National ID card).

All under 18s MUST be accompanied by a parent or guardian, or a ticket-holding adult aged 25 or over.

We’re huge fans of the tiny humans who come to play in our fields, they’re the future of festivals after all, so we try to do everything we can to make sure our events are a fun, exciting, and safe place for them. The Wyldes is the perfect place to play and explore, with loads of space to run between the trees, as well as plenty of food options for even the most discerning of tummies (we won’t say fussy).

All under 18s MUST be accompanied by a parent or guardian, or a ticket-holding adult aged 25 or over.

Yes - our bars and the majority of our traders will accept card payments, however it’s a good idea to bring cash with you too. We don’t have cash points on site or nearby.

The Garden Lounge is our backstage bar. It has its own stretch tent with sofas where you can relax and enjoy DJ sets in between the main acts, as well as its own toilet trailer, pizza van and private bar.

Garden Lounge Access tickets are optional extras, and do not include entry into the event.

Food
We have plenty of great food options on-site, catering for even the fussiest of appetites! We hand-select food traders offering dishes from all over the world, with veggie and gluten free options aplenty, and we serve freshly made pizzas and burgers from our own kitchen too - so we recommend making the food available here a part of your experience. You are also welcome to bring food with you into the campsites, if you do please ensure that you are not bringing in any glass jars, packaging or containers.

Cooking in camping areas
Small camping stoves are allowed, but we do ask that you use them responsibly. If there is extremely dry weather leading up to or during an event, we may have to ban the use of all cooking equipment including camping stoves for that event.

Disposable BBQs, as well as any other open flame (ie firepits and charcoal) are not permitted.

Drink
You may bring non-alcoholic and alcoholic drinks with you into our campsites, but please note the following rules:

• NO GLASS - please ensure that all drinks you bring in are not in glass bottles.

• Only campers aged 18 and over may bring alcohol into the campsites. You may be asked for proof of age upon entry.

• Quantities: You may bring in 6 x cans of beer/cider/pre-mixed cans OR 1 litre of wine per person. All drinks must be unopened, straight spirits are not allowed.

• No personal alcohol is allowed into the event arena.

We have some limits to what you can bring in, but we do sell plenty from our bars, and do our research every year to make sure we keep our drinks prices as low as we can.

We have plenty of drinking water taps on site where you can refill water bottles.

No, glass is not allowed anywhere on site, and will be confiscated if spotted by our security and steward teams. Them’s the rules.

Small camping stoves are usually allowed in camping areas, but we do ask that you use them responsibly. If there are any safety concerns, such as in the event of extremely dry weather leading up to or during an event, we may have to ban the use of all cooking equipment including camping stoves for that event.

Disposable BBQs, as well as any other open flame (ie firepits and charcoal) are not permitted.

Sadly not. There is a blanket ban on all pets attending (excluding service animals), as part of our licensing rules. That means no dogs, cats, tigers or goldfish. This includes the campsites and car parks.

Camping chairs & picnic blankets
Camping chairs and picnic blankets are usually allowed at our events.

If there are any safety concerns, such as in the event of bad weather leading up to or during an event, or if an event is particularly busy, chairs and blankets won’t be permitted into the arena.

In any case, please do not set up immediately around the stages. We have lots of room under the shade of our resident poplar trees - perfect for a catch up with your family! If you are set up near the stages, you may be asked to move.

At busier times, our friendly security team may ask you to fold up and pack away any portable seating or picnic blankets you have to allow more space for everyone attending.

Umbrellas
It's a bit of a sore subject, but rain can happen in our neck of the woods, so it's understandable that one might want to enjoy the festivities under the cover of an umbrella. You can bring an umbrella, but please be considerate of others when using it.

We do not permit umbrellas to be open in the arena, as they can be a safety hazard (and may not be well received by the people standing behind you!) If you have an umbrella up in the arena you will be asked to take it down.

Gazebos / spaceships / other large structures

Please refrain from setting up gazebos in the arena. We have shelter from the sun in the form of beautiful lines of trees that should be sufficient. You can put your gazebo up in the campsite if you (and your group) have a camping ticket.

We hate to put a downer on things, but we do have a few ground rules. They are there to keep you (and our cows) safe and happy.

• Treat your wristband like a winning lottery ticket. Lose it and you risk being asked to leave.

• We run a LOOK 25 policy and the baby-faced among you may be asked for ID by our bar staff. Take it as a compliment.

• Under 18s must be accompanied by a ticket-holding adult aged 25 or over.

• Personal alcohol isn’t allowed in the arena.

• NO GLASS anywhere on site!

• We operate a zero-tolerance policy on drugs. If you are caught using, or in possession of illegal drugs or legal highs, our friendly but firm security team will immediately escort you off site.

• We also have a zero-tolerance policy on homophobic, transphobic and racial hate. We are proud to be an inclusive venue and if anyone is caught being verbally or physically abusive, they’ll be escorted off our site.

• If you want to stay over you will need a camping ticket for the right camping area.

• We have a huge fire for you in our arena, so please no fires in the campsites.

• All campsites will close by 10am the day after the events. Please ensure you have departed by this time (unless you’re staying over for another event).

• We’ve chosen an amazing lineup to keep your ears filled with all the music you could need, so please, no personal sound systems onsite.

Be happy, smile at strangers, always say please to the bar staff, and have a great time!

We’ve all done it, put something down, walked away, not realised until the next day. We’re not saying it’s always cider related, but…

Lost property can be found at the merch stall at our events, so if you find something or realise you’ve lost something, head there. It can take time for us to get all the lost property handed in, and often things are found during the clean-up, so if your item isn’t there drop us an email to office@thewyldesgroup.com after the event and we’ll get back to you.

Got some skills you think we need? Sounds good to us. Whether you think you could be an invaluable member of our crew, know your band could storm the main stage, or think your wares could be sold in our trading area - we’d love you to get in touch!

Visit our Work With Us page and fill in the relevant application form. If we have something to offer that would suit you, someone will be in touch.